Wristband Registration Getting Your Wristband Click Here to Purchase Tickets / Wristbands After Midnight, June 27th all ticket types purchased in advance will be Print At Home PDFs that are redeemed at any festival Box Office location. Barcodes can be scanned from a cell phone as well. Purchase tickets online anytime to avoid long lines at the festival Box Office. All available ticket types will be for sale at any festival Box Office. Where is my wristband? When will it ship? You can find estimated shipment and delivery dates along with other tracking information from the Tickets page in your Eventbrite account. If you purchased your wristband after the cutoff date for shipping, please proceed to Box Office/Will Call with a copy of your original order confirmation email and a photo ID. We'll get you set up. How Can I Update my Shipping Address? You can update your shipping address on the Tickets page until the cutoff date when shipping begins. If you aren't available at the shipping address you provided and don't have a different address, you can cancel the shipment and pick up your replacement wristband at the event in Box Office/Will Call. If you can't receive the package after it's been shipped to the provided address, please proceed to Box Office/Will Call with a copy of your original order confirmation email and a photo ID. We'll get you set up. In all cases, shipping fees are non-refundable. NOTE: If your shipping address is wrong when shipping begins, you'll need to pick up your wristband at Box Office/Will Call. The original order confirmation email and a photo ID are required for wristband pick-up. What to do if Your Wristband is Lost, Stolen, Incorrect, or Damaged Lost or Stolen: If your wristband is marked as "delivered" but you never received it or if it’s been lost or stolen, you can deactivate your original wristband and request a replacement wristband to pick up at the event from Box Office/Will Call. From the Tickets page in your Eventbrite account, find your order, select "Manage Wristband," then choose "Deactivate Wristband." Once the wristband is deactivated, you can pick up your replacement wristband(s) at Box Office/Will Call. For more detailed instruction on how to do this go here. Incorrect or Damaged: If your wristband arrives and it is incorrect or damaged you can deactivate your original wristband and request a replacement wristband to pick up at the event from Box Office/Will Call. From the Tickets page in your Eventbrite account, find your order, select "Manage Wristband," then choose "Deactivate Wristband." Once the wristband is deactivated, you can pick up your replacement wristband(s) at Box Office/Will Call. For more detailed instruction on how to do this go here. It’s important to know that we can not reship any orders and that shipping fees are non-refundable. Only the original ticket purchaser can manage the order to request a replacement. $25 wristband replacement fee will apply. If applicable: You must return the original wristband to the Box Office to exchange for a replacement. TIP: Did you buy your tickets after the cutoff date for shipping? No problem—you can confirm Box Office/Will Call pick-up on your Tickets page too. Can I Pick-up my Wristband at Box Office/Will Call? If you can't get your wristband at the address provided, you can cancel the shipment on the Tickets page in your Eventbrite account, then pick up a replacement wristband at Box Office/Will Call. All you need to bring with you is your original order confirmation email and a photo ID. Please note that shipping fees are non-refundable. TIP: Having trouble finding your order confirmation email from Eventbrite? Make sure to check the spam folder in your inbox, or search for an email from firstname.lastname@example.org. Can Someone Else Pick-up my Wristband at Box Office/Will Call? Yes! If you purchased your ticket after the cutoff date for shipping, you're sent a PDF ticket along with your order confirmation email. Someone else can pick up your wristband at Box Office/Will Call with the PDF ticket and a copy of your photo ID. If you don't have a PDF ticket, you can have someone else pick up your wristband through the following steps: 1) Cancel your shipment (if it hasn't shipped already) on your Tickets page, then 2) Have the new attendee bring a copy of your photo ID and the order ID number (found in your order confirmation email) to Box Office/Will Call. Wristband replacement fees may apply. Registering your Wristband Click Here to Register Your Wristband Do I Have to Register my Wristband? You don't have to register your wristband, but we strongly recommend that you do! Registering your wristband shows the organizer and Eventbrite that the wristband belongs to you, and lets you to request Box Office/Will Call pick-up to replace it more easily if it's lost or stolen during the festival. Click Here to Register Your Wristband Can I Register my Wristband Under Someone Else's Name? You can only register a wristband once, so make sure you have all of that person's required information on hand. To register, you'll need their: • Full name • Email address • Birthdate • Wristband ID number Can I Change my Wristband Registration Information and/or Transfer it to Someone Else? Unfortunately not. Once registered, wristbands can't be transferred and identifying information can't be changed. You can gift the ticket and wristband to anyone before registering the wristband. Do I Need to Re-Register if I Have to Replace my Wristband at the Festival? Nope! All your existing registration information and settings automatically work with your new wristband. Legal Anyone possessing a wristband that has been tampered with is subject to ejection from the festival without a refund. Only wristbands purchased through Eventbrite are valid. If you purchased from an unauthorized source and/or ticket is counterfeit, you will not be allowed entry. Wristbands MUST be worn at all times. Wristbands MUST be securely on wrist and cannot be slipped off and on. Wristbands are NON-TRANSFERABLE and NON-EXCHANGEABLE. Subsequent and/or multiple presentations of a counterfeit wristbands are VOID and will be seized by festival security staff. If your wristband is removed by festival security/event staff for ANY reason, it WILL NOT be replaced. $25 fee applies to all replacement wristbands. You must return the original wristband to the Box Office to exchange it for a replacement.